Refund policy

30-day returns

You may request a return within 30 days after delivery. Items must be unused, unwashed and in their original condition, with the original packaging and proof of purchase. Used ashtrays cannot be returned for a change of mind.

How to request a return

Email Chimollyofficial@gmail.com with your order number and the reason for the return. We will provide return instructions and the correct return address. Please contact us before sending an item back.

Return shipping

For change-of-mind returns, the customer pays return shipping and the original outbound shipping charge is not refundable. Please pack porcelain securely and use a tracked shipping service. We do not charge a restocking fee for eligible returns.

Damaged, defective or incorrect items

Please inspect your order on arrival. Contact us as soon as possible with your order number and clear photos of the item and packaging if anything is damaged, defective or incorrect. Keep the packaging while we review the issue. For verified problems, we will arrange a replacement or refund and cover any return shipping we require.

Refunds & exchanges

After receiving and inspecting an eligible return, we will email the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. Exchanges depend on availability; contact us first to discuss the item you would like.

This policy does not limit any rights you may have under applicable consumer law.